Leadership Skills: Managing People & Conflicts for Results

If you want to develop your leadership skills, manage people, and get the most results from them, whether you are a manager or a staff person, you must know how to resolve the inevitable conflicts that occur on the job—especially with difficult (or hard to manage) people.

This workshop teaches you six (6) conflict resolution techniques you can use to win cooperation, influence management and co-workers, win their respect and overcome stereotypes. You will learn the skills essential for resolving conflicts with managers, staff, co-workers, suppliers and customers.

Whether you have a basic or advanced understanding of conflict resolution skills, in this 3-hour workshop, you will learn “state-of-the art” communication techniques necessary to inspire teamwork, motivate people toward a goal, tie company and employee interests, enlist support from upper management, sell customers more effectively, and get what you want accomplished.

Topics Covered in this 3-hour Workshop:

• Becoming a more effective leader by using communication skills that get results within a diverse workforce
• Resolving conflicts with aggressive people and getting the most from non-assertive types
• Using the technique of “anticipation” to win cooperation, influence, gain respect and overcome stereotypes
• How to use “self-interest” to inspire teamwork, motivate people toward a goal, win support from management and sell customers
• Using “meta-talk” to resolve conflicts with people with an “attitude” who are uncooperative
• How to use “limit-setting” to make sure work is done in a timely manner
• Ten tips for avoiding conflict and getting results when Emailing
• Using the powerful technique of “consequences” to resolve conflicts with people who are uncooperative, irresponsible, extremely unprofessional or who chronically work at sub-standard performance levels